FAQ
If you are unable to find the information you need please email us at [email protected] or you can simply call us on 0330 0435 760 thank you.
If you are unable to find the information you need please email us at [email protected] or you can simply call us on 0330 0435 760 thank you.
If you provide additional services and wish to showcase them on your website, kindly share your information with us. We’ll gladly assist you, and whenever feasible, we strive to seamlessly integrate your content into the CMS, allowing for direct and easy editing or updating of these sections.
Here are some examples of content:
Please email your additional content or requirements to [email protected].
* A small administrative fee may apply to content necessitating extra resources for implementation.
Yes, you can automatically import vehicle data if it has a VRM (Vehicle Registration Mark) or if no VRM is available the vehicle data can be entered manually.
Please note vehicle options and features are not included within the VRM data but can be added manually if required, this is to prevent advertising incorrect information.
If you are advertising stock that has a standard list of vehicle options and features we can auto populate this field to assist you when adding stock, such as air conditioning, electric windows, power steering etc.
Please email your default value requirements to [email protected].
Our website packages come with a VRM lookup feature that is powered by Vehicle Data UK. This feature enables you to retrieve relevant data based on vehicle registration. If you would like to include additional data fields in your VRM lookups that are currently available but not enabled, please don’t hesitate to send us your request.
Of course, walk-round videos are a great way of advertising your stock. As standard videos must be hosted with YouTube but if you wish to use a different platform such as Vimeo or CloudFlare Stream we can configure this for you.
Videos can now be displayed inline or as an overlay (pop-up), please see vehicle media options.
By default, we can accommodate cars, commercials, and motorcycles. However, if you have a different type of vehicle, we can offer a customised solution tailored to your specific requirements.
Certainly! if required we can install additional SEO software to give you control over your meta titles and descriptions.
Please keep in mind that if you have sold vehicles that you want to retain in your inventory but remove from search engine results, they should be marked as ‘noindex’. This ensures that they are excluded from search engine indexing while still being available on your website.
We’ve facilitated the ability for you to make minor adjustments to the website layouts and customize what is visible to your customers. Here are some of the available customisation options:
You can find these options within the My Account > Options section of your website.
* Kindly be aware that modifying the HTML or any core elements of the website framework is not feasible. Should you require changes beyond your control, please submit your requests via email.
If you desire to engage with customers through a live chat service, we offer the capability to integrate platforms such as Facebook Messenger, WhatsApp, or any other preferred 3rd party provider. This integration allows for seamless communication and enhances customer engagement on your website.
If you would like to send your inventory to another provider, we can create a datafeed for you upon request. Simply let us know your requirements, and we will assist you in setting up the datafeed to facilitate the seamless transfer of your inventory.
Sliders are an excellent means of promoting a wide range of products and services. Our classic and creative templates come with image or video sliders as a default feature. When using slider images, it’s important to ensure they are of high resolution. For video sliders, please provide them in MP4 format and compress them to a maximum file size of 5mb.
If you possess multiple domain names, they can be redirected to your primary domain. However, it’s essential to note that having multiple domain names does not provide any additional benefits in terms of search engine visibility. Only the primary domain will be indexed and crawled.
Regrettably, this is not possible due to extensive customisation within our packages, which is restricted from customer access.
Additionally, we hold multiple software licenses registered exclusively to us, playing a crucial role in certain website functionalities.
Our platform integrates seamlessly with AutoTrader Connect, a live API service that ensures your AutoTrader stock is automatically updated on your website whenever changes are made. To activate this service, you’ll need an AutoTrader package and your Dealer ID (DID) added to our account. You can request this addition either through the customer or directly from us.
If you advertise your stock on platforms such as eBay, Motors.co.uk, or Gumtree, we can automatically import your stock daily at no additional cost.
Certainly! We offer a complimentary 14-day trial for our standard package. Please note that the free trial option is exclusively available for the standard package with a maximum of 25 vehicles.
As a new customer, if your dealer account is less than 14 days old or your website has been offline for more than 72 hours, we can offer a partial refund upon request.
If you currently have stock on your existing website and are considering a switch to our platforms, worry not! We offer a seamless solution by automatically importing all your stock, including images. To initiate this import, we kindly request a CSV file from you. If you have any questions or concerns about this process, please don’t hesitate to reach out to us. We’re here to assist you every step of the way.
To incorporate your logo into the website, kindly provide it in either PNG, SVG, or EPS format. For banner images, please provide high-resolution JPG files. In the event that your business does not have a logo, we recommend utilising our default template.
Yes, to enable customers to inquire about vehicles through WhatsApp, kindly include your WhatsApp number in your business profile, accessible in the My Account settings.
Upon successfully adding your number, a WhatsApp button will appear next to each vehicle on your stocklist. Clicking the button will send information about the vehicle along with the customer’s inquiry directly to your phone.
No, there is no need for you to obtain an SSL certificate separately. We will handle the configuration for you, utilising either AutoSSL or CloudFlare client certificates.
For annual subscriptions, we accept debit and credit cards, with a potential 2.5% transaction fee applied to all card payments.
We highly recommend using direct debit as the payment option, provided by FCA-regulated GoCardless, ensuring peace of mind. Once your website is online, you’ll have the option to subscribe either monthly or annually, depending on your preferred payment frequency.
No, you must purchase your own domain name in order to use our services. When buying a domain name ensure you register a TLD (top level domain) such as (.CO.UK), (.COM) or (.NET) as these will perform better in search engine results.
We recommend the following domain registrars.
Kindly ensure that auto-renewal is activated on your account, and maintain an active payment method to prevent the risk of losing your domain upon its expiration.
You have the flexibility to cancel your website package at any time upon request, with immediate notice. Please note that it may take up to 48 hours for your cancellation request to be processed. Rest assured that any associated domains or additional services linked to your account will be either cancelled or transferred to your preferred supplier.
If you desire to secure your website with CloudFlare, please use the following nameservers.
Please allow up-to 48 hours for DNS propagation to complete.
Alternatively, you have the option to direct your domain to our main server’s IP address, which will be provided by email.
Should you require any assistance with your DNS configuration, kindly send an email with your login details to [email protected].
If your vehicle images appear stretched, several factors may be causing this. The primary issue could be that the image’s aspect ratio does not meet the standard 4:3 requirement. To address this, follow these instructions for iOS users:
If you continue to encounter problems with image display, kindly send a sample image to [email protected]. Alternatively, provide a link to the advertised vehicle.
There are presently no limitations on the quantity of vehicle photos per listing. For optimal upload speed, consider lowering your camera’s image resolution to around 1600×1200. Alternatively, resize the images using third-party software.
We offer various packages depending on the volume of vehicles you wish to advertise.
Recognising the fluctuating nature of vehicle stock levels, we offer a 20% advertising allowance to accommodate such variations.
Please note that vehicles marked as sold but still visible in your stocklist contribute to this allowance. We suggest creating a separate gallery for sold vehicles if you intend to display them.
VAT is not applicable to our website packages.
In the event that your inventory consists of a significant number of vehicles, there is a possibility that your datafeed might encounter issues. It is crucial to ensure regular weekly updates of your stock to maintain the functionality of the datafeed. If you experience any difficulties, please notify us, and we will promptly investigate the issue and provide a suitable resolution.
There are many reasons why you should consider using us for your next dealer website.
Some of these include:
While we consistently introduce new features and updates, we welcome specific requests from our users.
Please email [email protected] with your enquiry, and we’ll gladly explore it for you.