FAQ

Our website packages come with a VRM lookup feature that is powered by Vehicle Data UK. This feature enables you to retrieve relevant data based on vehicle registration. If you would like to include additional data fields in your VRM lookups that are currently available but not enabled, please don't hesitate to send us your request.

By default, we can accommodate cars, commercials, and motorcycles. However, if you have a different type of vehicle, we can offer a customised solution tailored to your specific requirements.

Certainly! Each of our packages includes a licensed version of SEO Press, a leading provider of SEO software. When you add a vehicle to your website, it automatically generates a meta title and description that incorporates details about the vehicle as well as your business location. This optimisation helps maximise your visibility on search engines.

Please keep in mind that if you have sold vehicles that you want to retain in your inventory but remove from search engine results, they should be marked as 'noindex'. This ensures that they are excluded from search engine indexing while still being available on your website.

If you desire to engage with customers through a live chat service, we offer the capability to integrate platforms such as Facebook Messenger, WhatsApp, or any other preferred 3rd party provider. This integration allows for seamless communication and enhances customer engagement on your website.

If you would like to send your inventory to another provider, we can create a datafeed for you upon request. Simply let us know your requirements, and we will assist you in setting up the datafeed to facilitate the seamless transfer of your inventory.

Certainly! When you view any vehicle on your website as a customer, you can easily print the vehicle specification, which will be generated in a PDF format. This PDF document serves as a convenient tool for your silent salesman advertising.

If you have any specific requests for additional information to be included in the printable layouts, please feel free to send them to us. We'll be glad to accommodate your needs.

Sliders are an excellent means of promoting a wide range of products and services. Our classic and creative templates come with image or video sliders as a default feature. When using slider images, it's important to ensure they are of high resolution. For video sliders, please provide them in MP4 format and compress them to a maximum file size of 5mb.

At no extra cost, we offer the convenience of automatically importing your Autotrader stock. The datafeed is scheduled to be updated twice a day. In the case of having different vehicle types, such as commercial vehicles, we can seperate them on your website upon request. However, please note that if you are utilising a stock feed, any modifications to vehicle details can only be made through your dealer portal account.

When accessing the dealer portal, kindly ensure that you choose the 'My website' option located within the Advert & pricing section.

If you advertise your stock on platforms such as eBay, Motors.co.uk, or Gumtree, we can automatically import your stock daily at no additional cost.

We have the capability to integrate finance calculations by utilising a 3rd party API service. Alternatively, you have the option to manually configure your own financial parameters to showcase an estimated monthly starting price.

Currently, the ability to modify the layout has been restricted for customers. However, if you have specific layout changes in mind, you can request them, and we will accommodate your needs. As for page text and vehicle data, these can be easily modified using the CMS (Content Management System) software.

If you have a specific requirement that requires frequent modifications, we can incorporate additional functionality to enable you to easily manage and implement those changes.

Certainly! We offer a complimentary 14-day trial for our standard package. Please note that the free trial option is exclusively available for the standard package.

Certainly! If you have any specific functionalities you'd like to include, kindly share your requirements by sending an email to [email protected].

We'll be more than happy to accommodate your requests.

As a new customer, if your dealer account is less than 14 days old or your website has been offline for more than 72 hours, we can offer a partial refund upon request.

If you currently have stock on your existing website and are considering a switch to our platforms, worry not! We offer a seamless solution by automatically importing all your stock, including images. To initiate this import, we kindly request a CSV file from you. If you have any questions or concerns about this process, please don't hesitate to reach out to us. We're here to assist you every step of the way.

Certainly! To incorporate your logo into the website, kindly provide it in either PNG, SVG, or EPS format. For banner images, please provide high-resolution JPG files. In the event that your business does not have a logo, we recommend utilising our default template.

You have the flexibility to cancel your website package at any time upon request, with immediate notice. Please note that it may take up to 48 hours for your cancellation request to be processed. Rest assured that any associated domains or additional services linked to your account will be either cancelled or transferred to your preferred supplier.

If you desire to secure your website with CloudFlare, we will supply you with the necessary Nameservers to update in your domain control panel. However, if you have any additional DNS requirements, such as MX records, please provide them to us.

Alternatively, you have the option to direct your domain to our main server's IP address, which is 77.68.32.174.

Should you require any assistance with your DNS configuration, kindly send an email with your login details to [email protected].

Our standard package allows for a maximum display of 30 vehicles from your inventory. Alternatively, our dealership package offers the capacity to showcase up to 50 vehicles. If you wish to advertise a larger number of vehicles, kindly request a quotation, and we will provide you with the necessary information.

Vehicle dealers advertising fewer than 30 vehicles per month have a monthly fee of £25.00. Dealers who advertise between 30 and 50 vehicles per month are charged a monthly fee of £45.00.

We do offer custom-designed solutions with additional website functionality for dealers seeking a tailored approach. The pricing for these bespoke solutions is available upon request.

For our standard and dealership packages, no deposit is necessary. However, if you opt for a customised solution, a deposit will be required. Once your website is up and running, with stock being advertised, payment will be requested.

VAT is not applicable to our website packages.

In the event that your inventory consists of a significant number of vehicles, there is a possibility that your datafeed might encounter issues. It is crucial to ensure regular weekly updates of your stock to maintain the functionality of the datafeed. If you experience any difficulties, please notify us, and we will promptly investigate the issue and provide a suitable resolution.

If you have opted for one of our standard templates, the estimated time for your website to go live is approximately 48 hours. However, if you have requested a customised solution, the timeframe will vary depending on the specific requirements.